What is Issuetracker?
Issuetracker keeps track of the things that need attention on a building project. Somebody records a problem, it gets an owner and a status, and it stays visible until it is closed.
That is the whole idea. The rest of this help is detail.
What you do with it
You make a project, add the people working on it, and fill it with issues.
Each issue has a title, a description, and a handful of fields - who it is for, how urgent it is, what kind of thing it is, when it is due. You can look at them as a list or as a board of cards in columns, and drag a card to another column to change its status.
People talk about an issue in its comments, attach photographs and documents to it, and close it when it is done.
Why it speaks BCF
Issuetracker reads and writes BCF, the open format that BIM tools use to pass issues between each other.
This matters more than it sounds. On a real project the model checker, the consultant's software and your own tool are three different products. BCF is how a clash report leaves one and arrives in another without anybody retyping two hundred issues.
So a consultant can send you a .bcf file, you import it, the work happens
here, and you export a file back showing what was resolved.
What a BCF file is has the longer explanation.
Three ways in
The web app - what this help describes, and what almost everybody uses.
The BCF API - other software reading and writing issues directly. If your BIM tool speaks BCF, it can talk to this one.
An AI assistant - you can point an assistant at the tracker and ask it to find, raise or update issues on your behalf.
All three work on the same issues. A change made by any of them shows up in the others.
What it is not
Not a model viewer. It stores the screenshot and camera position that came with an issue, but it does not open the model. That is your BIM tool's job.
Not a document management system. You can attach files to an issue, but it is not where the drawings live.
Not a general to-do app. It is built around the BCF way of describing a problem, which is what makes it useful for coordination and slightly odd for a shopping list.
Where to start
Create your first project takes about five minutes. If you are here because somebody sent you a BCF file, go straight to Import a BCF file.